Question 1

Why should I buy my car from Kavak?

Accepted Answer

We believe buying a new car should be fun, not frustrating. Here's what to expect when you buy with Kavak.Hight Quality Cars: We offer high-quality cars that go through rigorous inspections, are certified to strict quality standards and come with extended warranties.Transparent & Haggle-Free: Kavak provides the best competitive price up front and has no hidden fees. No negotiation, no nonsense, just great customer service.Trust: Our team is here to find you the very best car - based on what you need. We're not pushing a single brand or model. We're happy, when you're happy.Convenience: Our job doesn't end when you select a car, we'll trade-in your old one and help you secure financing and insurance too.

Question 2

What’s the process? How does it work?

Accepted Answer

We make it fun and easy to buy a car. First, explore the hunders of cars at Kavak.com or visit us in person at our Carhub. If you're not sure, talk to one of our friendly Carmatchers. They are here to help you find your dream car. Once you find it, reserve it! Once reserved, you can inspect the car and take it for a quick spin. If it's not exactly as promised, you can leave the car at no cost, no questions asked.

Question 3

Where do you get your cars from?

Accepted Answer

Kavak sources its cars from a large network of trusted dealers & individuals. The cars have to meet the highest quality standards.

Question 4

How can I reserve the car I like?

Accepted Answer

It is very easy to reserve the car you want! Once you've decided on the car you are interested in, simply click on reserve car.Fill in necessary information & pay the refundable deposit with your credit card.Should you need to cancel your reservation, Kavak will refund your deposit in FULL.

Question 5

Is it possible to extend the reservation period, how can I do it?

Accepted Answer

Yes, you can extend your reservation by contacting our team.

Question 6

Are these the same cars I can find from the local agents?

Accepted Answer

Car specitications may differ. Be sure to ask our Carmatchers for specific details of your car.

Question 7

Are prices negotiable?

Accepted Answer

We offer the best competitive price up front, so the process is completely transparent. We don't negotiate on pricing, and we also don't add any hidden fees or other surprises.

Question 8

What documents are required to obtain financing approval?

Accepted Answer

Summary quotation of vehicle (provided by Kavak)6-month bank statementID copy of buyerSalary certificate from your employerPost Dated Checks (if financed via financing company)

Question 9

Can I trade-in my car for credit towards a new car purchases?

Accepted Answer

Yes, you can trade-in your old car for a cash gift that can be used towards your down payment.

Question 10

Can I trade-in my car without purchasing a car from Kavak?

Accepted Answer

Yes, if you're looking to sell your car, we'll be happy to take it off your hands. Kavak offers both instant cash and consginemt options to ensure you get the best possible price

Question 11

Are trade-in prices negotiable?

Accepted Answer

No, we offer the best competitive price upfront, so everything is compeltely transparent

Question 12

Where are your cars located?

Accepted Answer

All our cars are located in either our Hub at Festival Plaza or in all Quoz.

Question 13

Does the car come with a Warranty & what does it cover?

Accepted Answer

All our cars are delivered with 90 day, mechanical and electrical warranty. In addition, we offer the option to extend your warranty up to 12 months/25,000 km with Kavak Total.

Question 14

Is the car covered by insurance?

Accepted Answer

Our team can provide you with insurance at a separate cost.

Question 15

Have the cars been in any accidents?

Accepted Answer

Kavak's assured cars are free from major accidents and any mechanical damage. Some cars may be in minor accidents where the damage was minimal and the repairs were completed at an agency workshop.

Question 16

Can I see the car before I buy it?

Accepted Answer

Yes, after you reserve the car with a refundable deposit, you will be able to see the car and take it for a quick spin. If the car is not what we promised you and you don't love it, leave the car and take your deposit back.

Question 17

Do I need to make a down payment to finance my car?

Accepted Answer

Kavak offers a cash gift for your down payment. Also we can trade-in your old car to help reduce your down payment further.

Question 18

Is the deposit refundable?

Accepted Answer

The deposit is 100% refunfable if: the bank does not approve your financing; the car is no longer available and the car is not exactly what we promised.

Question 19

What if the car has problems?

Accepted Answer

Our cars all come with a minimum of one-year warranty with dealer repairs, guaranteeing you a smooth and dependable ride.

Question 20

Do you have in-house financing facilities?

Accepted Answer

No, Kavak works with trusted partners to get you the best rate on your car financing.

Question 21

Can you help me apply for financing?

Accepted Answer

Yes. Our team will be by your side every step along the way.

Question 22

How can I pay when purchasing a car from Kavak?

Accepted Answer

Our team can provide you with insurance at a separate cost.

Question 23

Can I return the car I bought after the 7days / 300 km test period?

Accepted Answer

If for any reason you do not like the car, inform our team and go to any of our centers with all the documents and the car given to you at the time of purchase. Our teams there will carry out the necessary checks and depending on your choice (exchange or refund) the transaction will be carried out.Our returns are completely free. It takes about 1 week for the payment to be credited to your account.

Question 24

How can I sell my car to Kavak?

Accepted Answer

Selling your car to Kavak is very simple. The steps you must follow are:Enter your car's details on the Sell section of the Kavak website.If you are happy with our offer, schedule an inspection appointment at a Kavak hub or in the comfort of your home.Receive the validated purchase offer, accept it and receive payment for your car.

Question 25

How does Kavak determine the price quote for my car?

Accepted Answer

Kavak uses market data along with its proprietary analytics to determine the fair market value of your car. The price is transparent and can be found using our online valuation tool. Adjustments to the rate will be made based on the cost of repairs on the car to meet our quality standards.

Question 26

How long does it take for Kavak to pay me?

Accepted Answer

It can take between 15 to 45 minutes, depending on  which payment method you prefer.If you chose to use Bank Transfer, we will complete the transaction from our end and share the Bank Transfer Receipt with you within 15 minutes of the Title Transfer.If you choose CASH, Once Title transfer is done we initiate the payment to Al Ansari exchange and then it will take Al Ansari Exchange approximately 45 mins to generate an SMS that is sent to your phone letting you know that they CASH is ready for collection.

Question 27

Are there any hidden fees I need to pay?

Accepted Answer

None. You will have to clear any fines on your vehicle prior to transfer. We pride ourselves on our transparency and you will not have to worry about any unpleasant surprises on your journey with us.

Question 28

What documents do I need to sell my car on Kavak?

Accepted Answer

To sell your car you need the following items:Emirates ID (Vaild)Car registrationIf car is mortgaged;Liability letter from the bank

Question 29

Do you offer home service inspection?

Accepted Answer

Yes! Kavak offers home service anywhere in the countries we operate in. Or feel free to come by our Hub for some coffee and chocolates while our inspectors complete the process.

Question 30

When I buy a car in Kavak, do I receive it with all the papers in my name and the procedures carried out?

Accepted Answer

We deliver all the documents related to the car, but there are some procedures that you must manage personally (for example, the change of owner). We will give you the file so that you can carry out the necessary procedures with the transit authority.

Question 31

What are the vehicle purchase criteria in Kavak?

Accepted Answer

Kavak only buys cars that are:Less than 8 years oldWith less than 130,000 kmNo major accidentsMust be GCC specifications

Question 32

Is the inspection at Kavak paid?

Accepted Answer

Our 240-point appraisal service is free of charge.

Question 33

Why do you want to inspect my car? Is it obligatory to have the appraisal process done in Kavak?

Accepted Answer

Quality is very important to us at Kavak and all the cars we buy are thoroughly inspected. After a detailed 240 points inspection (covering the mechanical, electrical and aesthetic aspects of the car), we will share a final price.

Question 34

How can I make an appointment?

Accepted Answer

To schedule an inspection appointment, enter your car's details in the sell your car section on our website. You can choose to schedule an appointment in the comfort of your home or at the Kavak hub. If for any reason you cannot get an appointment at the time you want, you can request an appraisal appointment from the customer service line via telephone.

Question 35

Are there any documents / items I need to hand-over to Kavak?

Accepted Answer

You will have to submit the service history of the car, any warranty booklet as well as the original key(s).

Question 36

What does the Kavak Warranty Cover?

Accepted Answer

Kavak Warranty covers the major faulty components of the engine and the drivetrain that has occurred due to manufacturer failures.

Question 37

Is the Warranty transferable if I sell my car?

Accepted Answer

The warranty is not transferable

Question 38

Is Roadside Assistance covered by Kavak Warranty?

Accepted Answer

Roadside assistance is not covered by Kavak standard warranty.

Question 39

Will my car come with new tires?

Accepted Answer

The four main tires will be replaced during the recondition process if: The spare tire will be replaced if it doesn’t meet the RTA standards

Question 40

Do you change the Brake Pads and Brake Discs before selling the car?

Accepted Answer

The Brake Pads and the Brake Discs will be replaced during the reconditioning process if the thickness is below the manufacturer's guidelines and the Kavak Safety guidelines.

Question 41

Is the Body and Paint covered under Kavak Warranty?

Accepted Answer

The Body and Paint are not covered under Kavak Warranty.

Question 42

What does the Kavak Inspection covers?

Accepted Answer

Kavak Inspectors check the vehicle operations and performance including the mechanics, electricals, electronics and the body & paint.

Question 43

What steps I can take to keep my Warranty from being void?

Accepted Answer

To keep your warranty valid, you need to:

Question 44

Can I Cancel my Warranty?

Accepted Answer

Kavak provides a 3-month Warranty along with the purchase of the car.

Question 45

Do I have to pay for the Periodic Maintenance?

Accepted Answer

The Periodic Maintenance is chargeable as it includes the replacement of the consumable items and parts in the vehicle.

Question 46

Do I get to choose where my vehicle is serviced?

Accepted Answer

To keep your Kavak warranty valid, the vehicle must be serviced at Kavaks' authorized Service Centers.

Question 47

Why is the Periodic Maintenance necessary?

Accepted Answer

The Periodic Maintenance is important as it includes the replacement of the consumable items and parts, and it ensures that the vehicle is always performing well.

Question 48

How do I know when my car is due for service?

Accepted Answer

Some vehicles have the option for displaying the Next Service due Date/ Mileage in the cluster.In case your vehicle doesn’t have the option, you can follow the Service Sticker fixed on your car, or you can follow the Service booklet provided by the Dealer.

Question 49

Can I Skip a car service?

Accepted Answer

It is important to not skip any car service mainly because it can identify small problems of your vehicle before they become serious

Question 50

When do I need to replace my vehicle battery?

Accepted Answer

You may have a battery problem if the starter motor cranks the engine slowly or the Battery/Charging warning lamp is illuminated, or even if the Battery failed in the inspection test during the Periodic Maintenance visit.

Question 51

When do I need to replace my Brake Pads?

Accepted Answer

It is recommended to replace the brake pads when the thickness is less than 3 mm.

Do you have doubts?
We Help You Solve Them

Buy a car

Why should I buy my car from Kavak?

What’s the process? How does it work?

Where do you get your cars from?

How can I reserve the car I want?

Are these the same cars I can find from the local agents?

Are prices negotiable?

Have the cars been in any accidents?

Can I see the car before I buy it?

Do I need to make a down payment to finance my car?

What if the car has problems?

Do you have in-house financing facilities?

Can you help me apply for financing?

What documents are required to obtain financing approval?

Can I trade-in my car for credit towards a new car purchases?

Can I trade-in my car without purchasing a car from Kavak?

Are trade-in prices negotiable?

Where are your cars located?

Does the car come with a Warranty & what does it cover?

Is the car covered by insurance?

How can I pay when purchasing a car from Kavak?

Can I return the car I bought after the 7days / 300 km test period?

Do you have doubts? We Help You Solve Them

Buy a car

Why should I buy my car from Kavak?

What’s the process? How does it work?

Where do you get your cars from?

How can I reserve the car I want?

Are these the same cars I can find from the local agents?

Are prices negotiable?

Have the cars been in any accidents?

Can I see the car before I buy it?

Do I need to make a down payment to finance my car?

What if the car has problems?

Do you have in-house financing facilities?

Can you help me apply for financing?

What documents are required to obtain financing approval?

Can I trade-in my car for credit towards a new car purchases?

Can I trade-in my car without purchasing a car from Kavak?

Are trade-in prices negotiable?

Where are your cars located?

Does the car come with a Warranty & what does it cover?

Is the car covered by insurance?

How can I pay when purchasing a car from Kavak?

Can I return the car I bought after the 7days / 300 km test period?

Do you have doubts?
We Help You Solve Them