Question 1

How can I sell my car to Kavak?

Accepted Answer

Selling your car to Kavak is very simple. The steps you must follow are:Enter your car's details on the Sell section of the Kavak website.If you are happy with our offer, schedule an inspection appointment at a Kavak hub or in the comfort of your home.Receive the validated purchase offer, accept it and receive payment for your car.

Question 2

How does Kavak determine the price quote for my car?

Accepted Answer

Kavak uses market data along with its proprietary analytics to determine the fair market value of your car. The price is transparent and can be found using our online valuation tool. Adjustments to the rate will be made based on the cost of repairs on the car to meet our quality standards.

Question 3

How long does it take for Kavak to pay me?

Accepted Answer

It can take between 15 to 45 minutes, depending on  which payment method you prefer.If you chose to use Bank Transfer, we will complete the transaction from our end and share the Bank Transfer Receipt with you within 15 minutes of the Title Transfer.If you choose CASH, Once Title transfer is done we initiate the payment to Al Ansari exchange and then it will take Al Ansari Exchange approximately 45 mins to generate an SMS that is sent to your phone letting you know that they CASH is ready for collection.

Question 4

Are there any hidden fees I need to pay?

Accepted Answer

None. You will have to clear any fines on your vehicle prior to transfer. We pride ourselves on our transparency and you will not have to worry about any unpleasant surprises on your journey with us.

Question 5

What documents do I need to sell my car on Kavak?

Accepted Answer

To sell your car you need the following items:Emirates ID (Vaild)Car registrationIf car is mortgaged;Liability letter from the bank

Question 6

Do you offer home service inspection?

Accepted Answer

Yes! Kavak offers home service anywhere in the countries we operate in. Or feel free to come by our Hub for some coffee and chocolates while our inspectors complete the process.

Question 7

When I buy a car in Kavak, do I receive it with all the papers in my name and the procedures carried out?

Accepted Answer

We deliver all the documents related to the car, but there are some procedures that you must manage personally (for example, the change of owner). We will give you the file so that you can carry out the necessary procedures with the transit authority.

Question 8

What are the vehicle purchase criteria in Kavak?

Accepted Answer

Kavak only buys cars that are:Less than 8 years oldWith less than 130,000 kmNo major accidentsMust be GCC specifications

Question 9

Is the inspection at Kavak paid?

Accepted Answer

Our 240-point appraisal service is free of charge.

Question 10

Why do you want to inspect my car? Is it obligatory to have the appraisal process done in Kavak?

Accepted Answer

Quality is very important to us at Kavak and all the cars we buy are thoroughly inspected. After a detailed 240 points inspection (covering the mechanical, electrical and aesthetic aspects of the car), we will share a final price.

Question 11

How can I make an appointment?

Accepted Answer

To schedule an inspection appointment, enter your car's details in the sell your car section on our website. You can choose to schedule an appointment in the comfort of your home or at the Kavak hub. If for any reason you cannot get an appointment at the time you want, you can request an appraisal appointment from the customer service line via telephone.

Question 12

Are there any documents / items I need to hand-over to Kavak?

Accepted Answer

You will have to submit the service history of the car, any warranty booklet as well as the original key(s).

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